Fusang Support

Use your mobile phone to activate your two-step verification process for your Fusang account.
Step 1:
Download an authenticator app of your choice to your smartphone (ie: Authy, Google Authenticator, Microsoft Authenticator).

Step 2:
Scan the QR code or insert the activation key that pop-up on the screen.

Step 3:Input the 6-digit code generated within the authenticator app to login to your Fusang account. Please note that the code will be refreshed every 30 seconds.

Authenticator apps are used for two-factor authentication (also called dual-factor authentication, or two-step verification), which is a method of confirming users' claimed identities by using a combination of 2 different factors.It is a security layer in addition to your username and password to prevent your online accounts being accessed by unauthorised users.Authenticator apps are considered more secure than texting, as they offer flexibility when you are traveling to a place without cellular service.Popular options include Authy, Google Authenticator, Microsoft Authenticator.

Common issues when submitting an identification document.The following common reported issues when submitting an identification document in Fusang's Digital Identity platform.

Frequent issues when submitting proof of address

Common issues reported when submitting the proof of address document:

Sophisticated Investor (SI), Professional Investor (PI), Accredited Investor (AI) are the standards defined by the FATF and adopted differently in terms of the value assessed by each country; Malaysia, Hong Kong and Singapore respectively.

We need to know if you are a SI in order to define whether or not you are qualified to make higher-risk decisions on investment products, and whether or not you can have access to Fusang Private Listings. Qualification means whether or not you have experience in investing, and accumulated sufficient wealth in the first place.

In order to qualify as a SI, you are required to  upgrade your investor status by providing one of the below document:

• Latest Annual Income Tax Assessment Forms (gross annual income of at least USD 73,500);

OR

• Employers Payslips for past 12 months (gross annual income of at least USD 73,500);

OR

• Bank statement issued within the past 3 months which states your monthly payroll*;

OR

• Brokerage statement issued within the past 3 months and the total net asset MUST exceed RM 3 million (or equivalent to USD 735,000);

OR

• Brokerage statement issued within the past 3 months and the total investment portfolio value in any capital market products exceeds RM 1,000,000 (or equivalent to USD219,000)

OR

• An up to date proof of ownership and proof of the value of assets that have been verified from a recognized independent professional accountant or lawyer

*Fusang might request further information from client if the amount is inconsistent.

Fusang upholds the Financial Action Task Force (“FATF”) standards on KYC / AML compliance and strives to be fully compliant with the regulators. With accordance to the FATF guidelines to prevent anti money laundering and terrorist financing, we verify the sources of wealth to identify that it is from a legitimate source and not from a high-risk industry such as gambling, art, antiques, auctions houses, precious metals or jewels.

We do our best to keep the requests as simple as possible for your ease of access to our platforms by onboarding efficiently through our AI-powered software and automation tools.

Verification of each applicant is conducted and screened through global sanctions database suppliers, thorough validation and ownership checks, spoofing detection, face recognition, sanctions / pep checks and overall risk rating.

Ongoing monitoring and record keeping through transaction monitoring tools, providing automated and accurate surveillance capturing all digital footprints and transactions, minimising fraud.

Unfortunately, due to regulatory reasons, we do not support users/investors residing in the following countries:

• North Korea
• Iran
• Israel
• People's Republic of China

We're sorry investors from any of the above countries will see their account application rejected.

In addition, Fusang supports investors from the United States with the following restrictions:

United States

• A U.S person(1), U.S. Indicia(2) and Legal Entity(3) is required to provide additional information and documents (include U.S. tax forms, also referred to W forms) before onboarding to Fusang.
  • Fusang team will either send an investor the relevant forms or direct the investor to a website where an investor can download the forms.

Notes

• (1) U.S person including
  • A U.S. citizen or residence individual or Green card holder
• (2) U.S Indicia, i.e. Non U.S. citizen who holds one of the following:
  • Identification of the Account Holder as a U.S. citizen or resident
  • Unambiguous indication of a U.S. place of birth
  • Current US mailing or residence address (including a U.S. post office box)
  • Current US telephone number
  • Any statements showing fund transfer to an account maintained in the U.S.
  • A power of attorney granted to a person with a U.S address
  • An “in care of” or a “hold mail” address that is the sole address with respect to the investor
• (3) Legal Entity
  • Any company that is U.S. incorporated or with the U.S. address
  • A passive Non-U.S. legal entity with U.S. Beneficiary Owner

Please take note that Fusang is not in the position to advice your classification.

To create your FUSANG account as a corporate investor, follow the below steps:

1. Sign up here. An email will be sent to you to verify your email address.
2. Upon verification of you email address, log in to your Fusang account
3. Set up two-factor authentication code (Refer to the FAQ section above, "why you need a 2FA" and "how to activate your 2FA" for more details.)
4. Select ''Corporate Account'' and ''Register as a new Corporate''
5. Fill in the corporate form. An email will be sent to you with your Corporate ID. This Corporate ID will be required for multiple users under the same account.
6. Receive the application forms sent by the Fusang Onboarding team via email. Complete and send them back along with the corporate documents as per below, for us to conduct due diligence checks:
   • Certificate of Incorporation
     • Organisational Chart
     • Register of Members
     • Register of Directors
     • Business Proof of Address
     • License Information (if a regulated entity)
     • Audited financial statements
     • All directors:
       • Certified copy of Passport or National Identity card (with 3 months validity)
         • Certified copy of Proof of Address (issued in the past 3 months)
     • Ultimate Beneficial Owners:
       • Certified copy of Passport or National Identity card (with 3 months validity)
         • Certified copy of Proof of Address (issued in the past 3 months)
7. Key users are requested to go through the KYC process and submit required documents:

• Passport or National Identity card/ Permanent Identity card (with 3 months validity)
  • Proof of Address (issued in the past 3 months)
  • Proof of income (only applicable for Sophisticated Investors requesting for Enhanced Services)

1. Upon successful approval of the corporate application, we will create your Fusang Vault (digital wallet) in which your digital assets will be securely stored. You'll then be able to make a  crypto deposit or fiat deposit in order to make your first trade!

Important Note:
Due to regulatory reasons, we do not support investors residing in North Korea, Iran and Israel. (learn more here)