Fusang Support

All transfers follow an internal policy that ensures your assets remain compliant with regulation and secured.

If you want to deposit cryptocurrencies from an external wallet, you need to transfer it to your Fusang Custody first, only then you can transfer them to the Exchange for trading.

To do so, please follow below instructions:

STEP 1:  Transfer cryptocurrencies from external wallet*

There are two ways of retrieving your wallet address to transfer crypto from an external wallet:

1. Copy your selected wallet address from the Portfolio tab

2. Alternatively, you can copy you wallet address from the Deposit  tab (1)

Select the cryptocurrency that you would like to deposit in the Asset dropdown menu (2)
Copy the wallet address and paste it to your external wallet to proceed to the transfer (3).Once the transaction is confirmed by the Blockchain, you will see the transfer amount reflected in the Portfolio tab under the Custody balance column.

*The transfer will incur a network fee which is charged by the Blockchain. Please ensure your external wallet has sufficient fund to bear the fee before the transfer, if not the transfer will be rejected.

IMPORTANT NOTE: Any external wallet addresses sending incoming transactions directly to the Exchange wallet are strictly prohibited and are subject to inspection.

STEP 2:   Transfer cryptocurrencies from Fusang Custody to Exchange for trading

• In the Portfolio tab (1), select the cryptocurrencies you want to transfer then select ''Move to trading'' (2)
• Input the desired transfer amount (3)*. The transfer will incur a network fee which is charged by the Blockchain (4).
• Click on the ''Submit transfer'' button (5)
• Input the 2FA code and confirm the transfer.
• The transfer will be reflected under the Trading Balance column in your Portfolio and in the Exchange.

If the cryptocurrencies are sitting in your trading account, you will require to move them to Fusang Custody first, only then you can transfer them to an external wallet.

STEP 1: Move cryptocurrencies from Fusang Exchange to Custody

• In the Portfolio tab (1), select the cryptocurrencies you want to withdraw (2), then select ''Move to custody'' (3)
• Input the desired withdrawal amount (4)
• Click on the ''Submit transfer'' button (5)
• Input the 2FA code and confirm the transfer
• The transfer will be reflected under the Custody Balance column in your Portfolio once the request has been approved by Fusang
• Kindly refer here for Fusang processing policy

STEP 2:  Transfer cryptocurrencies out from Fusang Custody to external wallet*

• In the navigation bar of your Fusang account, click on the Withdrawal tab (1).
• Select the cryptocurrency that you would like to withdraw in the Asset dropdown menu (2)
• Input the recipient wallet address (3).
• Input the desired withdrawal amount (4).
• The transfer will incur a network fee charged by the Blockchain and will be auto calculated (5)
• Click the confirm button to submit the withdrawal request (6)

*The transfer will incur a network fee which is charged by the Blockchain. Please ensure your wallet has sufficient fund to bear the fee before the transfer, if not the transfer will be rejected.

We currently support funding in Bitcoin (BTC), Ethereum (ETH), Chainlink (LINK), MATIC token (MATIC), Uniswap (UNI), and USD Coin (USDC).

We will be supporting more ERC20-based tokens and fiat currencies in the near future.

A breakdown of Fusang's fee structures.

Fusang Vault Custody Fees

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Note: All Fusang Vault fees stated above are waived for all clients until further notice

CRYPTO DEPOSIT:

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Access your Fusang wallet by clicking on the Custody Tab in your Fusang account.

• (1) Click on ''Create Wallet'', the orange button in the top right corner
• (2) Select any of the "Wallet Template" that you would like to create: frozen, secure or flash. Learn more about the wallet types here.
• (3) Input the wallet information.
• (4) Add the relevant Users to the wallet by assigning them to a wallet role, Signer or Viewer. Learn more about the wallet roles here.
  Important note: The number of added users must match the number of users you input under "Wallet Information".
• (5) Submit your request.
• You will see the new wallet after Fusang has approved your request.

*IMPORTANT NOTE

Must add user according to the number of user which assigned under "Wallet Information".

No. We do not accept funds from third-party bank accounts.You can only fund your Fusang account with your own bank account (the bank account holder name must match with the Fusang account name).

Please note that Fusang do NOT accept any deposits from ALL Mainland China ONSHORE financial institutions.

Fusang reserves the right to request further documentation for verification.

Our system is designed to safeguard our clients. We presume buy-and-hold investors are relatively conservative and would not move their digital asset holdings like traders. Therefore we have pre-set a cap of 50%.

To withdraw all your balance, you can send us a Policy Change Request to change the daily transaction cap to 99.9%. Then on the second day, you can simply transfer all the remaining balance out of the wallet.

Our system is designed to safeguard our clients. We presume buy-and-hold investors are relatively The types of Bitcoin (BTC) wallet addresses we support for withdrawals

Currently, we support the following types of Bitcoin (BTC) wallet addresses for
withdrawals on our platform:

• Base58 (P2PKH) Legacy format

The address begins with “1” and in 34 characters

• Base58 (P2SH) Script format

The address begins with “3” and in 34 characters

We do not support withdrawals to the following types of BTC wallet addresses, however, you can still deposit from these addresses to our platform:

• Bech32m (P2TR) Taproot format

The address begins with “bc1p” and in 42 characters

• Bech32 (P2WPKH) Segregated Witness “SegWit” format

The address begins with “bc1q” and in 42 characters

Note: Please notify us at support@fusang.co if there is a delay in sighting the bitcoin in your Fusang wallet for transfer initiated from the wallet address in Bech32m (P2TR) or Bech32 (P2WPKH) format.

FUSANG Exchange is Asia’s only fully-licensed digital securities exchange focused solely on digital assets.

Fusang Exchange is licensed as a Securities Exchange, NOT a cryptocurrency platform operator NOR broker/dealer. This difference is paramount.

As an Exchange, we can facilitate the primary issuance and secondary trading of security tokens aka digital securities, cryptocurrencies and fiat currencies, which a typical platform operator cannot do. Fusang focuses solely on digital assets.

If you encounter the error page ''Application failed. Please try again'' when trying to access the Exchange, please clear your browser cache, and try again.

Trading Fees

Instructions on how to retrieve your account statements

In order to retrieve your account statements, please follow the below instructions:

1/ Login your Fusang Exchange account

2/ Click on your email address to display the menu

3/ Click on <TRANSACTION REPORT>  on the very right of the menu

4/ Choose the format you want to export the file on the right hand side icons (PDF or CSV)

5/ Select the period of the statement you wish to export. Click on the export button. Et voila!

We are planning to launch a mobile app in the future. Currently, Fusang Exchange is available to Fusang verified users via a website interface.