Operations Associate | Senior Associate

Labuan/Kuala Lumpur, Federal Territory



Roles and Duties

  • Manage technology platforms and operational workflows in connection with digital assets business covering exchange, custody and related services
  • Tasks include client onboarding, account opening, asset transfers/payments, trade settlement, trade reporting/reconciliation, digital tokens issuance, cap table management, client servicing, platform administration and other related operations
  • Conduct UATs and provide recommendations for improvements
  • Interface with clients to conduct due diligence and respond to user enquiries
  • Work with external service providers and partners to ensure seamless integration
  • Update operational processes through documentations and manuals
  • Ensure platforms and workflows are running smoothly and efficiently. Investigate malfunctioning issues, recommend fixes and implement changes. Improve operational performance and efficiency on a continuous basis
  • Collaborate with technology department to tackle user problems and assist product development
  • Collaborate with frontline departments to provide superior user experience
  • Support compliance team to ensure timeliness of and compliance with regulatory reporting requirements and internal controls
  • Support ad-hoc projects in addition to ordinary operational activities
  • Be a team player in a lean-structured company with staff located in different countries.
  • Support other departments to ensure successful business activities as a whole


  • Bachelor degree in finance/ economics/ IT or related disciplines
  • FI/ banking/ brokerage/ crypto exchange operational experience 2-3 years
  • Experience/ knowledge of cryptocurrency, blockchain, trading and/or capital market
  • Proficiency in verbal and written English
  • Be flexible, hands-on and able to multitask while working under pressure
  • Strong analytical, problem-solving, communication and collaboration skill
  • Preference given to candidates based in Malaysia

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